Privacy Policy
MySGMemories respects your privacy. This policy explains how we collect, use, share, and protect personal information when you browse our store, place an order, contact us, subscribe to updates, or interact with our ecommerce services.
1. Information we collect
We collect information that you provide directly, information generated when you use the store, and information needed to process ecommerce transactions.
- Account and contact details: name, email address, phone number, billing address, delivery address, and communication preferences.
- Order information: products purchased, order value, fulfilment status, delivery method, payment status, returns, refunds, and customer service records.
- Payment information: payment is processed through our payment service providers. We do not store full card numbers on our store systems.
- Store usage data: device, browser, IP address, pages viewed, referring links, cart activity, and cookie or similar technology identifiers.
- Customer support content: messages, attachments, feedback, and any information you choose to send us when requesting help.
2. How we use your information
We use personal information to operate MySGMemories as an ecommerce store and to support customers before and after purchase.
- Process orders, payments, delivery, pickup, returns, refunds, and customer support requests.
- Send order confirmations, delivery updates, service notices, and replies to enquiries.
- Maintain product availability, fraud prevention, security, audit trails, and store operations.
- Improve the store experience, product range, search, navigation, and customer service quality.
- Send marketing updates only where permitted and where you have not opted out.
- Meet legal, tax, accounting, platform, payment, and dispute-resolution obligations.
3. Sharing with service providers
We share information only where needed to run the store, fulfil orders, or comply with obligations. This may include Shopline and other ecommerce platform providers, payment processors, delivery and logistics providers, print or fulfilment partners, customer support tools, analytics providers, professional advisers, and authorities where required by law.
Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.
4. Cookies and analytics
Our store may use cookies and similar technologies to keep the store working, remember cart or session details, understand store performance, prevent abuse, and support marketing or analytics. You can adjust cookie settings through your browser. Some store functions may not work correctly if essential cookies are disabled.
5. International processing
Because ecommerce platforms, payment providers, fulfilment partners, and cloud services may operate across borders, your information may be processed outside your country or region. Where this happens, we take reasonable steps to ensure appropriate protection for the information handled on our behalf.
6. Retention
We keep personal information only for as long as needed for the purposes described in this policy, including order fulfilment, customer service, legal, tax, accounting, security, and dispute-resolution requirements. When information is no longer needed, we will delete, anonymise, or securely restrict it where practicable.
7. Your choices and rights
You may request access to, correction of, or deletion of your personal information, subject to verification and any legal or operational limits. You may also unsubscribe from marketing emails using the unsubscribe link in those emails, or contact us if you need help.
8. Protecting your information
We use reasonable administrative, technical, and organisational safeguards to protect personal information. No online store or transmission method is completely secure, but we work to reduce risk and limit access to people and providers who need the information to perform their role.
9. Children
MySGMemories is not directed at children. If you believe a child has provided personal information to us without appropriate consent, contact us so we can review and take appropriate action.
10. Updates to this policy
We may update this policy from time to time to reflect changes to our store, services, platform providers, or legal requirements. The latest version will be posted on this page.
11. Contact us
For privacy questions or requests, contact us through the MySGMemories contact page or any customer support channel shown on your order confirmation.
