My SG Memories respects your personal information and is mindful on how it is used and share, We take your privacy seriously. This Privacy Policy explains what personal information My SG Memories collects, processes, uses, shares and retains when you use our service on the website. By browsing or using any of our services, you acknowledge that you accept the practices outlined in this Privacy Policy.
We collect, use and disclose your personal data where:
When signing up for a My SG Memories account, the information we collect from you include:
If you choose to upload photos into your My SG Memories account using your social media account we may also collect:
Note: including photo titles, captions, categories, the location of a photo, likes, and/or comments. The information we receive from your social network will be determined by your privacy settings. Please review and if desired, adjust your privacy settings on third-party social media websites before linking or connecting them to your My SG Memories account.
We use third-party payment processing companies to process your payment. The information collected in the process is used strictly to fulfil your order and to make your shopping experience more seamless and pleasant. Please note that we DO NOT store your following credit card details:
When you use our service we may receive and store any information you enter in connection with your registration to use our software or provide to us in any other way. We will only collect the information if you willingly provide it when you:
The personal information you provide will be used for our service-related purposes such as:
To verify your identity when you sign in to your account
To fulfill or meet the reason you first provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns, as well as improve our products and services to tailor your shopping experience.
The protection of your personal information is very important to us. We DO NOT rent nor sell your personal information to anyone. We share your personal information only with:
Partners: We work with other third parties who act as our strategic partners to offer you a more comprehensive suite of joint products and services. If you decide to use these products or services, we will share only relevant and need-to-know information about you with our partners following this Privacy Notice, our Terms and Conditions, and any applicable provisions of our partner agreements, so that they may appropriately provide services and support to you or so that we may appropriately provide services and support to them as required by our agreements.
Third-Party Service Providers: To transform your photos into beautiful products as well as your ease of ordering and payment for the products, we use third-party providers who act on our behalf such as payment processing companies. Except as otherwise provided herein, your information is shared with these third parties solely to provide and improve our services and products.
Other Third Parties: We share your information with unaffiliated third parties (including social media platforms and apps) and/or independent contractors who help us maintain our website services and provide other services including, but not limited to customer service, data analytics, marketing and advertisement, customer communications, research and surveys, and other promotions. We seek to ensure that these unaffiliated third parties will not use your information for any purpose other than to provide the services for which they are responsible. Our website uses social plug-ins by the following providers, which may vary in terms of accessibility to you based on your location:
My SG Memories Affiliates and Subsidiaries: We share your information with our affiliates and subsidiaries as the business necessitates
Legal Needs: My SG Memories reserves the right to disclose any relevant personal data under its sole discretion, with or without a warrant or court order from any and all global law enforcement agencies, if we believe that the disclosure is necessary to protect ourselves, or our business in certain situations such as:
We undertake all feasible and appropriate physical, technical, and administrative measures to safeguard your information from unauthorized access, use, loss, misuse or alteration. Notwithstanding all our security safeguards, no service providers can guarantee 100% security in all circumstances. It is also important that you protect and maintain the security of your account credentials and notify us immediately if you learn of any unauthorized use of your account. If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps.
If you are using a shared or public computer (eg. library computer, school computer, etc.) or a shared computer, we strongly recommend that you sign out of your My SG Memories account and close your browser after completing your task. This is a good precautionary practice and will help prevent unauthorized individuals from accessing your account and information.
My SG Memories uses third-party e-commerce providers to manage and fulfil transactions related to our services such as billing and payment processing. Any information collected by My SG Memories' third-party e-commerce providers is retained on secure pages that are encrypted using the SSL (Secure Sockets Layer) protocol. These third-party providers will collect such information at the time of the transaction to complete the transaction.
By using our services or otherwise providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our services. We may post a notice via the services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. If you have any further queries about our security practices, please contact My SG Memories using the contact information below.
We use cookies and other tracking technologies to collect your information when you are using our website services. We use such information to analyse trends, remember user settings, administer our website services, track user movements, and market our products and services. We may obtain reports based on the use of these technologies on an individual and/or aggregated basis.
No. Our services have seals, buttons, and content links to other third-party websites (for example, Facebook, Instagram, Google Photos, and Flickr). If you leave our service to visit the site of any third-party, those third parties will have their own respective privacy and data collection policies. We are not responsible for the privacy practices of these third-party services or applications. You should carefully review the user terms and privacy notice of each third-party service, website, and/or application prior to use.
We keep your personal data only for so long as we need the data to fulfil the purposes we collected it for, and to satisfy our business, compliance and legal purposes, including archival, audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data, e.g. we keep personal data for at least the duration of the limitation period for bringing claims if the personal data may be required to commence or defend legal proceedings. Certain information may also be retained for longer, e.g. where we are required to do so by law. Typically, our data retention period is from 6 years upwards, depending on the limitation period.
My SG Memories may change and update this Privacy Policy from time to time. Use of the information we collect now is subject to the Privacy Policy in effect at such time the information is collected. If changes are made to the way the personal information is used, you will be notified through an announcement post on our website. You are encouraged to check this policy periodically to ensure that you are kept appraised on the most updated version.
If you have any further questions or concerns regarding our privacy policy, please contact us. We will make every effort to address your queries.
